AV as a Service - AVaaS
NIZA offers an innovative and highly flexible “As-a-Service model” for the smart financing of audiovisual systems. Based on their wishes and requests, our customers can choose the solution that best suits their technological and financial needs. We take care of the technology and functionality, so you can focus on your business.
GPA Global Care
The GPA Global Care program provides worldwide SLA-based AV Field Support Services that are centrally managed by the GPA Global Service Desk.
- 24/7 Centralized Incident Management with SLA tracking and reporting.
- Cloud Dashboard for global activity’s visibility.
- Local language for in-country technical services, such as technical phone support, on-site troubleshooting and repair, parts procurement and RMA processing.
- Integrated Configuration Management Database (CMDB) utilized for failure rate tracking and knowledge management.
- Routine Preventive Maintenance Checks & Services (PMCS) to minimize failures.
Services Level Agreement - SLA’s
Our Service Level Agreements are designed based on the needs of each one of our customers. They range from RMA processing, preventive maintenance services and technical remote support with guaranteed response times, to on-site visits, corrective maintenance services, assistance during special events and more.
Our On-Site Support Service provides our customers with the possibility of having highly-trained and qualified implants working in their companies. The implants are in charge of the daily operations and maintenance of AV systems, either temporarily or in the long term.
In addition, our team of experts is always ready to go to our customers’ facilities and support them during special events.Show more
Our team of creatives works alongside our customers in the creation and development of contents that reflect their brand identities; from its inception to its completion, from presentations to video-mapping, always creating exceptional experiences that convey powerful messages.